COMBINED RESPONSIBLE SERVICE OF ALCOHOL (RSA) COURSE & RESPONSIBLE CONDUCT OF GAMBLING (RCG) COURSE
Course Cost – $190 per person
A SAVING of $30.00 when combined together.
SITHFAB002 – Provide Responsible Service of Alcohol

Liquor and Gaming NSW Training Provider Number CCR10000227

If you are looking for work in any establishment that sells or serves alcohol in NSW, it is a government requirement for you to have completed a Liquor and Gaming NSW approved RSA training course for you to work in the industry.

Your photo card must be retained when working on any licensed premises.

Legislation requires refresher training every five years.

The unit applies to all levels of sales personnel involved in the sale, service and promotional service of alcohol in licensed premises.

This includes:
  • Food and beverage attendants
  • Packaged liquor sales persons selling in person, over the phone or online
  • Winery, brewery and distillery cellar door staff
  • Supplier sales representatives
  • Security staff who monitor customer behaviour
  • The licensee who is ultimately responsible for Responsible Service of Alcohol (RSA) management
During this course you will learn to:
  • Sell and service alcohol responsibly
  • Assist customers to drink within appropriate limits
  • Assess alcohol affected customers and identify those to whom sale or service must be refused
  • Refuse to provide alcohol to a Customer in a professional manner

SITHGAM001 – Provide Responsible Gambling Services

Liquor and Gaming NSW Training Provider Number CCR10000227

If you are looking for work in any licensed establishment that has gaming machines and provides gambling services in NSW, it is a government requirement for you to have completed a Liquor and Gaming NSW approved RCG training course for you to work in the industry.

Your photo card must be retained when working on any licensed premises.

Legislation requires refresher training every five years.

Responsible provision of gambling services is an essential underpinning skill for all hospitality personnel involved in the sale and service of gambling activities in licensed premises. This unit applies to:
  • The Licensee
  • Gaming supervisors
  • Gaming managers
  • Front line operational gambling personnel
During this course you will learn to:
  • Implement responsible gambling practices
  • Provide information and assistance to customers about problem gambling

Who can enrol?
Anyone who has never previously held a competency card or whose competency card has been expired for more than 28 days.
Prior Knowledge
None required.

This course requires a good command of written English. Participants must be able to interact with others as part of a team, both customers and staff, with the ability to read and write to enable effective comprehension relating to the course.

This course will require attendees to have English skills at a base level of 5.5 IELTS Level to be able to achieve competency against this unit of competency.
Course Outcomes
For RSA and RCG course participants, you will receive:
  • Liquor & Gaming NSW interim RSA and RCG Certificate
  • Nationally Recognised Statement of Attainment for SITHFAB002 Provide responsible service of alcohol & SITHGAM001 Provide responsible gambling services
  • Plastic wallet size Competency Card (will be mailed by Liquor and Gaming NSW)
  • Certification is valid for 5 years.
Course Duration
Course duration is over two (2) days – six (6) hours each day plus breaks.
Location
Sydney CBD, directly opposite Town Hall with easy access for all public transport services.
What to Bring
Candidates must bring the following:
  • One form of original photo ID on the day of the course (Passport, Australian Driver’s License or NSW Photo Card)
  • USI Number (Unique Student Identifier)
  • Pen and paper to take notes
This course is facilitated in a classroom environment. Dress code is smart casual with fully enclosed footwear required for safety requirements.
Assessment
This will be undertaken through written questions and roleplay.

If a student is not successful in completing all assessments satisfactorily, they will need to rebook the RSA and RCG course at the full course fee.
Cancellation and Refund Policy
If you are unable to attend the course, you must notify Evolution Hospitality Institute on accounts@evolution.edu.au two (2) business days prior to course commencement. Should you book less than two (2) business days prior to the course program, no refund will apply if you cancel. Should you not attend the course or are more than 10 minutes late into the course, no refund will apply, and you will be required to book and pay for another course time. No Refund will apply for NO SHOW.