Code of Practice
Evolution Hospitality Institute has developed this Code of Practice to address and establish our commitment to the maintenance of high standards in the provision of vocational education and training and our operations in accordance with the principles and standards of the Australian Quality Training Framework (AQTF) and CRICOS requirements.
1. Legislative Requirements
In all dealings with staff and students, Evolution Hospitality Institute endeavours to observe and comply with all relevant Commonwealth and State legislation and regulations, particularly in relation to:
- Occupational health and safety;
- Workplace harassment, victimisation and bullying;
- Anti-discrimination that includes equal opportunity, racial vilification and disability discrimination;
- Privacy;
- The delivery and administration of vocational education and training; and
- All relevant legislation and regulations associated with qualifications offered.
2. Access and Equity
Evolution Hospitality Institute will meet the needs of individuals and the community through the integration of access and equity guidelines. We will ensure that Access and Equity principles for all people are implemented through the fair allocation of resources and the right to equality of opportunity without discrimination.
We will increase opportunities for people to participate in the vocational education and training system, and in associated decisions, which affect their lives. Evolution Hospitality Institute prohibits discrimination towards any group or individual in any form, inclusive of: ·
- Gender
- Pregnancy
- Race, colour, nationality, ethnic or ethno-religious background
- Marital status
- Homosexuality (male or female, actual or presumed)
- Age (in relation to compulsory retirement)
3. Quality Focus
Evolution Hospitality Institute is committed to the provision of quality training and assessment services and is focused on the continuous improvement of our systems, products and processes. We actively seek feedback from students and staff and value their contribution towards improving programs and services.
4. Client Service
We have sound management and administrative processes to ensure delivery of an efficient client service. Students assessment results, Qualifications and Statements of Attainment are issued in a timely manner and competencies are recorded and certified in accordance with national guidelines.
Our commitment to quality client service is also demonstrated by the following:
- a Recognition of Prior Learning Policy and Procedure;
- a fair and reasonable Refund Policy;
- a Complaints and Appeals Policy;
- an Access and Equity Policy; and
- Language, Literacy and Numeracy Assistance Information.
5. External Audit and Review
Evolution Hospitality Institute participates in external monitoring and review processes conducted by the required Government authorities. These processes may include random compliance and quality audits, audit following a complaint, and audit for the purpose of maintaining or extending our scope of registration, financial audits and strategic industry audits.
6. Financial and Administrative Practices
Evolution Hospitality Institute guarantees the sound financial position of the business. Measures have been taken to ensure that all course fees paid in advance are identified and protected and the business maintains appropriate insurance policies.
Students’ records are managed to ensure confidentiality and security of all student information maintained. All student records are stored and archived in accordance with the requirements of Standard 4.1 of the AQTF and retained records are retrievable for perusal by students or regulatory authorities if requested.
7. Marketing and Advertising
Evolution Hospitality Institute markets its products and services with integrity, accuracy and professionalism, avoiding ambiguous and vague statements. In the provision of information, no false or misleading comparisons are drawn with any other training organisation or training product.
8. Training and Assessment Standards
All training staff has the appropriate qualifications and experience to deliver training and assessment relevant to the training products and services offered.
We are committed to the ongoing professional development of our staff and we regularly conduct trainer/ assessor monitoring to continually improve assessment methods and training delivery. Assessment is conducted in accordance with the requirements of the AQTF standards and the relevant National Training Package (including National Recognition, Recognition of Prior Learning and Credit Transfer) and where necessary, arrangements for language, literacy or numeracy assistance are made. At all times, we will provide adequate facilities, equipment and materials to create an environment that is conductive to successful learning.
9. Issuance of Qualifications
Evolution Hospitality Institute will issue either a full Certificate or Statement of Attainment to students who meet the requirements of Units of Competency within the relevant training package or nationally accredited courses.
10. Recognition of Qualifications
All AQF qualifications and statements of attainment issued by other registered training organisations will be fully recognised by Evolution Hospitality Institute. All staff and potential students will be informed that their AQF qualifications and statements of attainment will be fully recognised by Evolution Hospitality Institute.